Artificial Grass FAQ

No.  Power wash pressure is much too strong and it will damage the blades of grass on artificial turf.

Yes, AVIVA® TURF carries a 10-year product warranty and a 5-year installation warranty.

Yes, we do. See our sample page for details.

AVIVA TURF® is warrantied for 10 years, which includes a fade resistant warranty meaning it will only fade less than 10% over 10 years.

We accept all major credit and debit cards, as well as cheques and e-transfers. However, there is a 2% administration fee for credit card purchases over $1,000.
• Installations require a 50% deposit to schedule your job.
• Rentals require 100% payment to book a time.
• Pre-cut turf purchases or full roll purchases require 100% payment to order.

Yes the turf is similar to sand or concrete and will warm up in the heat.  If you want to walk or play on it, just cool in down with a sprinkler or hose and enjoy the summer sun.

If you’re worried about your neighbour cutting your artificial grass with their lawnmower there is a solution. We will install PVC edgers or simply use a pressure treated 4×4 wood post(s) anchored into place with rebar.  You could even have a low course of brick to act as a barrier.

You should treat your turf like carpet and clean up after you dog does his business on it. We stock pet deodorizer materials that you can use to neutralize if any odours occur.  You can see these products on our products page. These products are eco friendly and safe for use around children and pets.

Artificial turf is low maintenance. In shady areas, we recommend you clean your turf with ecofriendly soap along with a bristle broom and water. You can do this in the spring and fall. We also offer grass-cleaning service. Visit our care & maintenance page for more information.

If you have a mole problem then we can place aluminum mesh after we excavate 5” of dirt but before the base prep is laid. There is an additional cost of approximately $2.50/sq. ft. Your 5 years installation warranty will only cover mole damage if you had the mole mesh installed.

AVIVA TURF® is made for the Canadian climate. The turf will frost up like natural grass without harming the turf. Road salt will not harm the artificial turf at all. Just be careful when shovelling snow, as a sharp edge shovel could pierce the turf.

We have step-by-step instructions on how to install artificial grass on our website. It’s not difficult, however it is labour intense and you will have to dispose of the soil and existing ground cover yourself, along with bringing in your own base prep materials.

    • Choose the turf you want by coming to our showroom at 5628 Imperial Street, Burnaby.
    • Determine how much turf you need and if you require us to do the cuts for you.
    • Payment will be required in full before we can begin to assemble your order. 48 hours advance notice is needed otherwise a rush fee may apply.
    • Your order can be picked up at our showroom location or our warehouse. Delivery can be arranged in Metro Vancouver for a nominal fee ($75 to $150) depending on location.
    • We also have shipping locations all across Canada, and delivery from those locations can also be arranged. Delivery charges would apply based on size, weight and location. Ask for a quote.

Yes it can. See our installation page for details, or call our office for more information.

Yes you can, as chlorine will not discolour artificial turf.

You can either remove the sprinkler heads and cap the lines off, or you can keep the sprinkler heads as is. During installation of the artificial grass, we will cut around the sprinkler heads, leaving them exposed. You can then still use them to water nearby flowerbeds or to cool off your grass during the hotter summer months.

No, our installers are employees of FG Lawns. We have all the necessary licences and insurance to operate in BC and we are also covered by WorkSafe BC. FG Lawns is also a member of the BBB with a A+ rating.

Yes. Just like carpet stores we have a roll end section. Give us a call with your ideal size and we will look and see if we have something as close to your size as possible. You can also come to our showroom and browse the section yourself. See our Clearance Page for some currently available stock.

Contact our office or click here so we can schedule an estimate. Once the quote is done we require a 50% deposit to schedule your project. You will be given the first available date or you can choose a later one, that might be more convenient for you. All installations are weather dependent so delays could happen, as we can’t work in heavy rain or freezing temperatures.

Yes, our showroom at 5628 Imperial Street, Burnaby BC and pickup is available there. We also store our grass in a larger warehouse located in Delta BC and larger orders are usually picked up there, once payment is received.

Yes, Our rolls are 12’ & 15’ wide and you can have them cut to any length you require. We have them cut and marked with the sizes.

Yes, we will install turf bought from other suppliers. The turf must be new and you must have enough to do your entire project.  We charge $50.00 to quote on this service, however if you decide to go ahead and install with us we will reimburse this fee.

No, it is not required on the turfs we sell. In years past infill was required to assist the turf blades to stand up taller, however technology has advanced and today premiums artificial turfs have stronger blades and more thatch which allows the blades to stay upright on their own. The disadvantage of using silica sand is that it can be a receptacle for spores to cling to and grow weeds.